Privacy Policy
Privacy Policy
Your privacy is important to us. This Privacy Policy describes how Pinch Creative, LLC (“us” or “we”) may process your personally identifiable information or personal data (“Personal Information”). For information on the rights of consumers and our handling of Personal Information under various state privacy laws, please see the section titled “Privacy Rights for Residents of Certain States” below. Please also see below for information on the rights of consumers in various countries, including the European Economic Area, the United Kingdom, and Canada.
I. Collecting and Processing Your Personal Information
The Personal Information we collect depends on the nature of the relationship we have with you. Below are some of the ways we may collect and use Personal Information and our legal or business purposes for doing so.
A. Our Clients
We collect Personal Information regarding our clients or client-representatives for various business purposes such as providing our services, managing client information, managing our employees and contractors, and complying with our legal obligations. The Personal Information we collect regarding our clients may include: title; name; address; phone number; email address; and professional affiliation. Occasionally we may collect sensory data from our clients or client-representatives through photographs or videos taken at our events.
B. Visitors to our Websites
Like most websites, ours may automatically collect Personal Information when you visit our sites. This may include your IP address, browser type and version, operating system and platform, time zone, unique personal or device IDs, and some of the cookies that are installed on your device. Additionally, as you browse, we may collect information about the individual web pages you view, what websites or search terms referred you to our sites, and information about how you interact with our sites. In general, we gather information about users of our sites collectively, such as what areas most users visit frequently. This helps us determine what is most useful and beneficial for our website users, and how we can continually improve our services and our sites. We may share this information with our partners, such as Google Analytics, so that they too may understand how users use our sites.
1. How We Use Cookies
Cookies are small files placed on your device to uniquely identify your browser or to store information or settings in your browser. We use cookies (or similar technologies such as pixel tags, web beacons or other tracers, together “cookies”) to allow us to remember you when you come back to our site and provide you with personalized experiences. Third parties, such as Google Analytics, may also set cookies through our Website. We do not control the privacy practices of such third parties, and we do not respond to Do Not Track signals from your browser. You may refuse to accept browser cookies, but that means you may not be able to access all sections of our website. If you do not wish to be tracked via cookies, please decline cookie tracking when you visit the website, or visit the help pages of your web browser to clear your cookies. For more information on how to manage cookies, you may choose to visit unaffiliated third-party websites, such as https://allaboutcookies.org/how-to-manage-cookies.
II. Links To Third Party Sites
Our site contains links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by us of the contents on such third-party websites. We are not responsible for the content of linked third-party sites and do not make any representations regarding the privacy practices and policies, content, or accuracy of materials on such third party sites. If you decide to access linked third party websites, you do so at your own risk.
III. Sharing Your Personal Information
We share Personal Information with our clients and service providers for the purposes described above, and with government agencies as required by law. We share this information to: provide our services; maintain and secure our websites and other information technology systems; prevent fraud; comply with our legal obligations; and otherwise administer our business.
IV. Protecting Your Personal Information
We take reasonable and appropriate steps to protect the Personal Information that we collect from unauthorized access or disclosure. We use administrative, technical and physical safeguards designed to protect Personal Information, including for example: data encryption; multi-factor authentication; physical access restrictions; electronic access restrictions and strong authentication protocols; access restriction policies; written information security plans; anti-malware; employee cybersecurity training; cybersecurity testing; and data minimization and erasure procedures.
While we strive to protect your Personal Information and privacy, no data transmission or storage is 100% safe. We cannot guarantee or warrant the security of any information disclosed or transmitted to us and cannot be responsible for the theft, destruction or inadvertent disclosure of Personal Information.
V. Retaining and Deleting Your Personal Information
We do not retain Personal Information for longer than reasonably necessary to fulfill the business purpose(s) for which it was collected, conduct audits, enforce our legal rights, prevent fraud and ensure security, or comply with our legal obligations. Our retention periods for Personal Information vary depending on the nature of our relationship with you, the sensitivity of the Personal Information, and the risks involved with any related processing. We regularly review our data retention procedures and update them as needed.
VI. Children’s Privacy
We do not knowingly collect Personal Information from anyone under 18 years of age. If you are under 18, please do not submit any Personal Information to us, including through on our websites.
VII. Privacy Rights for Residents of Certain States
This section contains additional information relevant to residents of certain states (listed below). This section is part of, and should be read in conjunction with, this entire Privacy Policy. This section also serves as our notice at collection for Personal Information collected online or that you submit by email or phone.
If you are a resident of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Montana, Minnesota, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah or Virginia, you may have certain rights regarding the use of your Personal Information. This section describes those rights and how you can exercise them. Not all state privacy laws provide equal privacy rights. While we endeavor to respond to all privacy rights requests, we reserve the right to limit our response if we determine that your request is fraudulent or made in bad faith, or if the law otherwise does not require it.
A. The right to notice that Personal Information will be collected
In addition to the processing of Personal Information described above, which may apply to you, some US privacy laws require us to disclose certain details of our data processing activities in the last 12 months. The following chart identifies the categories of Personal Information that we’ve collected within the last 12 months, the sources of that data, the business or commercial purposes for its collection, the categories of third parties to whom we’ve disclosed it, and the business or commercial purposes for such disclosure.
| Category of Personal Information | Source | Business or commercial purposes for collection | Categories of third parties with which information is disclosed | Business or commercial purposes for disclosure |
|---|---|---|---|---|
| Identifiers (such as your name, postal or email address, IP address, account name, or unique personal identifier); Personal Information categories listed in Cal. Civ. Code § 1798.80(e) (such as your name, postal address, telephone number, education, employment, bank account number, credit card number, or debit card number); Internet or other similar network activity (such as a consumer’s interaction with a website) |
You or your computer or device |
|
|
|
| Geolocation data (such as general location) | You or your computer or device |
|
|
|
| Sensory data (such as video or audio recordings) | You |
|
|
|
For all of the categories of Personal Information listed in this section: (i) we do not sell your Personal Information for monetary consideration; (ii) we do not create profiles on individuals that produce legal or similarly significant effects; and (iii) we keep your Personal Information for the time period necessary to achieve the purposes outlined in this Privacy Policy, taking into account the business needs related to providing our services (such as resolving disputes, conducting audits, and enforcing legal rights), the sensitivity of the Personal Information and risks involved, and retention requirements under applicable law. We also do not collect the Personal Information of children.
B. Your Privacy Rights
Depending on your state of residence, you may have the right to:
- Request to know more about the Personal Information that we collect, use, and disclose. Once we receive your request, we may disclose:
- The categories of Personal Information we’ve collected about you
- The categories of sources for Personal Information we’ve collected about you
- Our business or commercial purpose for collecting and/or sharing or selling that Personal Information
- The categories of Personal Information that we’ve shared with or sold to third parties
- The categories of third parties with whom we’ve shared, or to whom we’ve sold, that Personal Information (residents of Delaware, Maryland, Minnesota, and Oregon have the right to request a list of such third parties)
- The specific pieces of Personal Information we’ve collected about you
- Request to access your Personal Information, including in a portable format
- Request deletion of your Personal Information
- Request correction of inaccurate Personal Information
- Opt-out of the sale or sharing of Personal Information for targeted or cross-context behavioral advertising, or limit the use of Sensitive Personal Information
- Not be discriminated against for exercising these rights
C. Exercising your rights as a resident of certain states
If you are a resident of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Montana, Minnesota, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah or Virginia and would like to make a request pursuant to any of the rights described in this section, you may do so by contacting us (as the “controller” of your data) at info@pinch-creative.com, by calling (213) 538-8533, or by mail at Pinch Creative, 138 N. Brand Blvd, Ste 200 Unit 309, Glendale, CA 91203.
D. Opting out of sharing your online Personal Information
We do not use Personal Information for targeted or behavioral advertising, and we do not sell your Personal Information. You may opt-out of us sharing your Personal Information with third-party website analytics providers, such as Google Analytics, at any time by changing your cookie preferences in our cookie banner. Your opt-out choice will be linked to your browser only; therefore, you will need to renew your opt-out choice if you visit our website from a new device or browser, or if you clear your browser’s cookies.
E. Process for verifying a request to know or delete information
In order to protect your Personal Information, we are required to verify that any person making a request under this section is in fact you or your authorized agent. We will verify any consumer’s request to exercise the right to know or the right to request deletion by comparing the identifying information you provide with the Personal Information we already have in our systems.
If you are requesting to know the categories of Personal Data collected, we may require you to provide two data points that match two of the data points we maintain. However, if you request to know specific pieces of information, a higher bar for verification is required, which may require us to match three data points of information provided by you with three data points that we maintain.
When you make a request to delete your Personal Data, the level of reasonable certainty required during our verification process will vary depending on the nature of the Personal Data you wish to have deleted. Specifically, for sensitive Personal Data, we may necessitate that three data points provided by you align with three data points already stored in our records. For all other types of Personal Data subject to a deletion request, we will gather the necessary data points in accordance with a reasonable degree of certainty standard. We will act in good faith when determining what standard to apply when verifying all consumer requests.
You may designate an authorized agent to act on your behalf to make a privacy request. If you use an authorized agent for requests to know or delete, we may require that you provide your authorized agent with written permission to exercise your privacy rights.
Once we receive your request, we will respond within 10 business days and inform you if we need any more information to verify your request. We will provide the information you requested within 45 days of your request. If we require more than 45 days to respond, we will inform you of the reasons why. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive or manifestly unfounded.
F. Your right to appeal
Residents of Colorado, Connecticut, Minnesota, Montana, Oregon, Texas, and Virginia have the right to appeal our decisions in response to the exercise of your privacy rights requests. To initiate an internal appeal, please contact us at the addresses or phone number listed above. We will respond to your request for an internal appeal within 45 days, but we may take up to 60 additional days for good cause. If you are unhappy with the results of your appeal, you may contact your state attorney general.
VIII. Privacy Rights for Residents of the EU, UK and Canada
This section contains additional information relevant to residents of the European Economic Area (including EU Member States), the United Kingdom, Canada, and certain other countries, which have their own data privacy laws, regulations and associated rights. This section is part of, and should be read in conjunction with, the rest of this Privacy Policy.
The ways in which we process your Personal Information may vary based on our relationship with you. Please see the sections of this Privacy Statement titled “Collecting and Processing Your Personal Information” and “Privacy Rights for Residents of Certain States” for a description of the ways that we process this information and how long we retain it, based on the types of interactions you have with us.
The legal bases for which we may process your Personal Information include:
-
- The performance of any contractual relationship we have with you
- Where it is necessary for compliance with our legal obligations
- Where you have provided your consent to certain types of processing
- Where it is in our legitimate interests or the legitimate interests of our partners, affiliates, clients, and service providers (provided these are not overridden by your interests and fundamental rights and freedoms), such as:
- To provide our services to clients
- To respond to your requests and inquiries
- To administer our business, including marketing and analysis
- To prevent and detect fraud or security threats
- To comply with applicable laws, regulations or ethical obligations
Your Personal Information may be transferred to countries outside your country of residence, including to the United States. By submitting your Personal Information, you agree to this transfer, storing, and processing. Any such transfer shall take place only in accordance with and as permitted by law, but please be aware that the laws and practices relating to the protection of Personal Information are likely to be different and, in some cases, may be weaker than those within your home jurisdiction.
Residents of the European Economic Area, the United Kingdom, Canada, and certain other countries have unique privacy rights. These include the right to receive or reasonably access the Personal Information that we process, request a portable copy of that information and the ability to review, correct, delete, restrict or object to the processing of such information. You also have the right to withdraw your consent to our processing of your Personal Information at any time.
All of these rights are subject to certain conditions and exemptions. Although we make good faith efforts to provide individuals with access to their Personal Information, there may be circumstances in which we are unable to provide access, including but not limited to when it would compromise others’ privacy or other legitimate rights, when the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy, or when the information is commercially proprietary. To protect your privacy, we will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.
If you would like to review or update your Personal Information or preferences, or have your information removed from our mailing lists, please let us know by contacting us (as the “controller” of your data) at info@pinch-creative.com, by calling (213) 538-8533, or by mail at Pinch Creative, 138 N. Brand Blvd, Ste 200 Unit 309, Glendale, CA 91203.
European and UK residents may report privacy complaints directly to their local data protection authorities. You may also contact us to be directed to the relevant authorities for your jurisdiction.
IX. Policy Changes
This Privacy Policy may change from time to time. Such changes will be posted here, so please check back periodically.
Last modified: March 12, 2026.